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Books Video icon An illustration of two cells of a film strip. Video Audio icon An illustration of an audio speaker. Audio Software icon An illustration of a 3. Software Images icon An illustration of two photographs. OptivityCX training services give the users and technical teams the knowledge and hands-on skills to confidently configure, operate and support your contact center technology solutions.

Our role-specific training programs deliver the practical knowledge needed to carry out daily tasks. From initial training to honing the skills of experienced users, dozens of diverse courses across your business and operational functions will help your team improve and be ready for the future.

Our team of full-time training specialists is adept at tailoring content for organizations of all shapes and sizes, across multiple vertical markets. OptivityCX business consulting team offers a set of expert service packages and tailored offerings that help you meet and exceed your business targets.

We stay with you. We are here to ensure that you always have a robust and smooth relationship with your chosen partner throughout the lifetime of your engagement. We do not charge your for our services, we earn a commission from chosen vendor.

Our process is completely data-driven where you ultimately make the decision, eliminating bias. We help our clients reduce risk, minimise cost and maximize their time to ensure success. Suitable for companies that are not meeting their goals due to their current solution, performance, or processes.

Suitable for companies whose current customer service solution disappoints when handling volume to the desired quality or efficiency, especially when operating remotely. Remote working is so simple, and our team are so happy with the new set up. It was a great business decision to make the move to OptivITy and one we should have made a long time before.

They are always thinking of ways to improve their service, without being in anyway disruptive to your work. With their focus invested in customer service, technical ability and a can-do attitude, our IT requirements have always been met above and beyond expectation.